Tips to complete the payment.
To complete the payment of your reservation, you must first select what type of card you are going to operate with, whether it is through an international card or a national card, then you must complete all the data of the card holder with which you are going to pay the reservation. Once you have completed this information, you must check the box to accept the terms and conditions, which we recommend you do not stop reading since they are of the utmost importance to know your duties and rights when renting. When they accept the terms and conditions, the pay button will be enabled and when you select it, the system will automatically direct them to the window of our Payment Gateway.

When the gateway window appears, the customer must write all the details of the card with which they are going to pay and complete the steps that appear. Until the moment you write the authorization code that your bank sends you to complete the payment.

Frequent errors when paying.

1. Trying to pay with a foreign card from Cuba

If any customer is going to pay with a foreign card from Cuba, they must have a VPN application or tool on their device (VPN is the acronym for Virtual Private Network, in Spanish Red Privada Virtual) and have it connected at the time of payment.

2. Not accepting the terms and conditions.

Sometimes our clients, depending on the device with which they connect, do not see the square that must be marked to accept the terms and conditions of the page. If the terms and conditions are not accepted, the page will not allow you to continue with the reservation process. Always insist that customers should carefully read these terms and conditions to avoid any subsequent claim or disagreement with the service.

3. Do not select the currency with which you are going to pay.

As the gateway with which our company works is European, when it is detected that the client is going to pay with a card that is not in euros, it automatically asks the client if they wish to pay in euros or in usd, for this, it shows them two buttons, the first with a flag of the European Union and the second with a flag of the USA. At that moment the client must press one of the two buttons to continue with the next step.

4. Exit without typing the bank confirmation code.

Many times customers leave the page or close the browser without having entered the confirmation code from their bank. This is a security mechanism that consists of the bank sending the client a text message or an email with a unique code so that no other person can confirm that payment and until the client writes it on the page it is not completed. the pay.